Refund policy
Return & Refund Policy
We want you to be completely satisfied with every purchase. Please read the terms below to understand how returns, refunds, and cancellations are handled.
Return Window
You may request a return within 15 days of the delivery date shown on your tracking information. Items must be unused, unwashed, and returned in their original packaging with all tags attached.
Non-Returnable Items
For hygiene and safety reasons, certain items such as personal care products, intimate apparel, and perishable goods are not eligible for return. Any exclusions will be noted on the individual product page.
Requesting a Return
To start a return, contact our customer support team with your order number and the reason for the return. We aim to respond within 1-2 business days with instructions on how to proceed.
Delivery Times
Because orders are fulfilled through a network of trusted partners, delivery can take approximately 7 to 45 business days depending on your location and the item ordered. We ask that you allow the full estimated window to pass before reaching out about a delayed order.
Orders That Do Not Arrive
If your order has not arrived after the maximum estimated delivery window and tracking shows no further movement, you are entitled to a full refund or a free replacement. Please contact us within 7 days of the window ending so we can assist you.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with clear photos of the item and packaging. We will provide a replacement or a full refund at no extra cost.
Return Shipping Costs
Certain items qualify for free return shipping through our designated return service; this will be noted on the product page. If an item does not qualify, or if a return is due to a change of mind, the customer is responsible for return shipping costs, and original shipping charges are non-refundable. If a return is the result of our error, such as a wrong, damaged, or defective item, we will cover the cost of return shipping.
Refund Processing
Once a return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to your original payment method within 2-10 business days, with the exact timing depending on your bank or card provider.
Order Cancellations
Orders may be cancelled free of charge any time before they have shipped. Once an order has shipped, it can no longer be cancelled, though our standard return process will still apply.
Exchanges
Exchanges are only offered for items that are defective, damaged, or incorrect. To request an exchange for the same item, please contact our support team.
Contact Us
If you have any questions about this Return & Refund Policy, please reach out to our customer support team through our contact page and we will be happy to help.