Shipping policy

Shipping Policy

 

Thank you for shopping with EarthlyScrub. Please review the information below to understand how we handle order processing and shipping.

 

Order Processing Time

Orders are typically processed within 1-5 business days of being placed. During high-demand periods or promotions, processing may take slightly longer. You will receive a confirmation email once your order has been processed and shipped.

 

Delivery Times

We work with a network of trusted fulfillment partners to bring you quality products at great prices. Because of this, delivery times can vary depending on your location and the specific item ordered, and generally range from 7 to 45 business days. Estimated delivery windows are shown at checkout and in your order confirmation, but they are estimates only and not guaranteed.

 

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package's progress. Please allow a few days after shipment for tracking information to update.

 

Shipping Costs

Shipping costs are calculated at checkout based on the items in your order and your delivery location. Any applicable free-shipping promotions will be clearly noted on the product page or at checkout.

 

Multiple Items and Split Shipments

If your order contains multiple items, they may ship separately and arrive at different times, as items are sourced from different fulfillment locations. You will not be charged extra for split shipments.

 

Customs and Import Fees

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

 

Delayed or Missing Orders

If your order has not arrived within the maximum estimated delivery window and tracking shows no further movement, please contact our customer support team within 7 days of the window ending. We will investigate and provide a resolution, which may include a replacement or refund.

 

Incorrect Shipping Information

Please double check your shipping address before completing your order. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided at checkout.

 

Contact Us

If you have any questions about shipping or delivery, please reach out to our customer support team through our contact page.